Please make sure you are clicking on the 'UAL Login' Button to login and that you are entering your email address and password to login via Multi-Factor Authentication
To access your Assessment Feedback:
If you are unable to login to Assessment Feedback, please attempt to reset your password by visiting pss.arts.ac.uk before considering raising a ticket.
This mini guide explains how to access the digital platforms available to UAL staff and students. Please ensure you are using your UAL login credentials when prompted.
To set up a Free Education account with Miro:
For more information about Miro account types and guidance, please visit: https://support.myblog.arts.ac.uk/2022/07/29/miro-account-types/
To access Padlet:
You will then be able to access and collaborate on Padlet boards.
To access Mentimeter:
Once logged in, you can participate in presentations or create your own polls and interactive sessions.
To access Workflow:
You will be automatically logged into the Workflow platform.
To access MyBlog:
You will be automatically logged into the MyBlog platform.
To access Panopto:
You will be automatically logged into the Panopto platform.
If you experience any access issues, please ensure you are logged in with your UAL account and try clearing your browser cache or using an alternative browser before contacting support.
For further guidance on our platforms visit Digital Learning Support.
In the instances where you have submitted the wrong file to your submission area, or struggling to find your submission location, you should immediately contact your relevant department's submission support team in the first instance.
In your assessment brief and/or in the description of your submission area, you will be able to find your point of contact to liaise with your department for troubleshooting.
Please ensure to allow plenty of time to contact your department before the submission deadline.
If you come across any error messages after your submission, please first read through the error message on your screen to identify the problem.
Common issues are due to having non-selectable text or formatting that Turnitin cannot read.
For further information on file requirements for submitting your assignment to Turnitin: Please visit: Turnitin guide
Please ensure you have checked enrolled to the relevant course/units and have checked all the available content before contacting your Course Support Service and provide links with screenshots of the areas you are checking to troubleshoot quicker.
If you are returning to study for the next academic year and unable to find your current academic year courses, please ensure you have 'Hierarchy' view enabled in your My Courses, which lists your latest units at the top of the list.
Please ensure your Moodle notification settings are not disabled, which you can check via 'bell' icon on Moodle Dashboard > click on 'gear' button for settings and check your notification preferences (please ensure 'Disable notifications' is unticked).
We strongly recommend that students maintain a personal archive of all submitted work for future portfolio use.
Access to your UAL account and email expires 150 days after your course end date, so please ensure you download your files before this deadline.
If you have already lost access and need to retrieve a submission, please contact us. We will check the current data retention status and advise if recovery is possible.
We understand that unforeseen circumstances can sometimes prevent you from backing up work in time.
Report access or technical issues with moodle.
Our experts in your college's Digital Learning Team can answer your questions on how to use Moodle and related learning tools, specialist software, course content and booking issues.
IT Services provides support with wider IT systems.
Please visit: IT Services
The Digital Learning Support site has a comprehensive set of guides for other digital tools, spaces and practices for students and staff.
Please visit: Digital Learning Support at UAL
The UAL Portal gives you access to view or update personal records with the university and track your applications.
The Course Support Service team provides support on a number of topics including course structure and absence.
Please visit: Course Support Service
